Return policy

Our store's general item return policy - in most cases, once shipped from our store, items cannot be returned, this is to ensure that everyone receives a product that is safe and in good condition.
After shipping, you will receive an email with the shipping date and other details of your order. Certain products have different policies or requirements associated with them.

3-day product guarantee
Did your item arrive damaged, different or unusable? If so, you are protected and can file a claim, the procedure is outlined below.

Contact us at within 3 days of receiving the product and provide the order number, photo or video explaining the problem and your desire for a refund or replacement.
If we need more information, we will review the claim and contact you.

Refund (if applicable)
If you are approved, your refund will be processed and the credit will be automatically applied to the original payment method within a certain number of days.